My Co-op Power
Installation & Setup Guide
Installation & Setup Guide
Should you ever encounter an operating problem with your CloudConnector or Meter Sensor, the first step in troubleshooting is to power cycle either or both the CloudConnector & Meter Sensor, then power them back on.
Removing the power connector or battery momentarily, then restoring power. This will reboot the device and bring them back to a normal operating state like most other electronic devices.
If power cycling your CloudConnector or Meter Sensor does not resolve an issue, use the current CloudConnector status light behavior as a guide.
NOTE: will be RED light
| Status Light Type | Flash Behavior | Status | Next Steps |
|---|---|---|---|
| Double Flashing | 2 flashes per second | Wi-Fi Setup Mode | CloudConnector is in Wi-Fi setup mode. See step 3.1 for Wi-Fi setup. |
| Fast Flashing | 3 flashes per second | Connecting to Wi-Fi | CloudConnector is attempting to connect to your Wi-Fi network. See causes for the status light to never stop flashing below. |
| Slow flashing | 1 flash per second | Connected to network but attempting to pull data | If continues to slow flash for over 5 minutes and never changes to solid On or Off, see below for solutions. |
| Solid On | None | CloudConnector is online | Waiting to link to you Meter Sensor on your home’s electricity meter. |
| Off | Occasional flash | CloudConnector is operating normally | The momentary flash occurs each time a meter reading is received from the Meter Sensor. The status light goes dormant after 15 minutes. |
NOTE: It is best to have the Meter Sensor within several feet of the CloudConnector when linking.
Break the battery connection on the Meter Sensor momentarily and allow more time for the two devices to link.
NOTE: The status light goes dormant after 15 minutes.
If the Meter Sensor still will not link to the CloudConnector after performing the above step, manually link the Meter Sensor to the CloudConnector by doing the following:
Press and hold the button on the side of the CloudConnector. The status light will go OFF then come back to solid ON.
Momentarily break the battery connection on the Meter Sensor or install the battery.
NOTE: The status light goes dormant after 15 minutes.
If you are experiencing low Meter Sensor signal strength or disconnections, you may have to move your CloudConnector closer to your electricity meter or, eliminate barriers that may be affecting the Meter Sensor signal.
Tips for helping signal strength:
The CloudConnector and Meter Sensor pair automatically during the initial set-up process. If for any reason you have to re-pair the devices after the initial setup, you can do this manually without going through the full CloudConnector set-up process.
With the CloudConnector powered on and a solid status light, press and hold the button on the side of the CloudConnector.
Momentarily break the battery connection on the Meter Sensor (or install the battery) to reboot the Meter Sensor.
After you perform the pairing steps, the CloudConnector status light should turn off within 5 minutes indicating a successful pairing.
If the CloudConnector status light does not turn off within 5 minutes, break the battery connection again.
Place your phone directly on top of the Energy Bridge and press the corresponding button to begin. Your Energy Bridge front light will turn to blue notifying you that it is trying to pair with the phone.
You may need to remove anything which could inhibit pairing your phone and Energy Bridge.
If successful in pairing your phone to the Energy Bridge, you will begin the set-up process of connecting the Energy Bridge to your Internet connection. You can leave it on the Ethernet connection from earlier or connect it via Wi-Fi; this is up to you.
Wi-Fi Issues
If your Wi-Fi network is not displayed in the list, try to refresh the Wi-Fi connection list. If the network is still not displaying, please restart your router, and try again. If this is still not present, verify that you have a 2.4Ghz Wi-Fi connection available from your router.