Home energy management demand is surging, increasing by 57% between March and May as utility customers seek to proactively manage energy.
Moving beyond the bill, utilities are becoming a lifelong partner by introducing customers to the power and potential of their home and energy.
AEP Ohio and Powerley turn daily interactions into lasting impacts, delivering a new energy-driven smart home experience that is engaging customers an average of 9 times per week.
By combining an app that had an engaging UI and offering easy to use hardware, customer engagement with DTE soared by 72x per month.
One utility’s evolution in response to market trends, shows that it’s not if utilities will change, but when.
DTE Insight enables their 2,142,829 users to monitor energy usage and take actions to increase efficiency.
Consumers want more value. Now there’s an opportunity to capitalize on new revenue streams while doing it.
There’s an opportunity to transform utility-customer relationships and get notable gains in your J.D. Power scores.